C-Store Training ClassesClick Class Title to View Details

Business Planning Workshop

Owner/ Operator

1 day

This course output is a completed business plan, both short and long term. The planning process is covered in detail. This is an ideal course for marketing personnel to attend.

Convert Sales Room Management Workshop

Location Operators

1 day

This course is designed for dealers who have a sales room converted to a Food Mart or Snack Shop. It is also designed to offer the initial training to dealers considering converting or who are using their own capital for such a conversion. The course concentrates in providing all of the accounting and management tools necessary.

Food Service Should I or Shouldn’t I?

Owner/ Operator

Half day

The key benefits of this course are to learn what it takes to become successful in the food service business (existing or new), brand, local brand, or proprietary decisions and different programs/suppliers available.

QSR Management Workshop (Basic)

Special Training

1 day

This course is designed for dealers and jobbers, who are considering or have already become QSR operators and are experiencing business management issues that need addressing. This course is excellent for marketing personnel to attend when they will be involved with dealers, jobbers and QSR companies.

QSR Management Workshop (Advanced)

Special Training

1 day

This course is designed for dealers and jobbers who have attended the basic course. This advanced course concentrates on developing sales and profits, where the basic course concentrates on economies and operational issues.

Advanced Business Management Workshop

Owner/ Operator

6 day

This course covers all facets of business with the objective of building all phases of business. Recommended for lease renewal. Ideal for the dealer who wants to improve all facets of business.

Business Analysis Workshop

Owner/ Operator

1 day

This course is designed to analyze the entire operation of the Convenience Store. It is recommended that this course be linked to one of the merchandising and management workshops. This is an ideal course for credit department personnel as well as marketing and merchandising representatives.

Convenience Store Management 101

Location Operators

2 day

This course covers basic Convenience Store management. Retail accounting and departmentalization are featured. Also covers basic cash and product controls.

Inventory Management Workshop

Location Operators

1 day

This course covers all inventory issues necessary to improve the inventory management practices of the stores. Inventory analysis, turnover analysis, and stocking practices are all covered in this course as vendor management.

Loss Prevention Workshop

Location Operators

2.5 Hours

This course is designed to help identify shrink, establish cash controls and improve personnel recruitment to reduce losses. Students examine their store policies and procedures for controlling employee, vendor and customer theft.

Multi-Store Operations Workshop

Owner/ Operators

1 day

This course covers basic operational issues that these operators need to know to be effective in managing multiple operations. Staff issues are also covered in some depth.

Image Improvement

Owner/ Operator

Half day

This course is designed specifically for independent business owners (retailers, entrepreneurs, dealers, franchisees, etc.) who are interested in improving their brand’s image. This course teaches you the things that encompass the overall image, and how these things affect your bottom line. Topics include: Merchandising (indoor and outdoor), proper use of signage and lighting, store layout, marketing, choosing the right vendor relationships, employee development and community relations.

Convenience Store Merchandising Workshop (Basic)

Location Operators

1 day

This course covers basic merchandising concepts including fronting, facing, maintenance of inventory and basic methods of building Convenience Store sales.

Convenience Store Merchandising Workshop (Advanced)

Location Operators

1 day

Designed for the operator who has attended the Basic Merchandising Course. This course covers analysis of sales and profits created by effective merchandising. Category merchandising is also featured in this course. Building both impulse and planned purchases is also addressed in this workshop.

Merchandising for Results

Location Operators

Half day

This course studies the basic merchandising principles, category management, merchandising to the senses and the employee role in effective merchandising. Exercises include actual merchandising scenarios and examples.

Merchandising Workshop

Location Operators

1 day

This course covers all aspects of merchandising the Food Mart or Snack Shop. It is recommended but not required that the dealer attend the Sales Room Conversion Management Workshop.

Gasoline Marketing Workshop

Special Training

1 Day

This course covers the following topics: Self service marketing, building premium sales, building gasoline volume, and measuring full service profitability. Pool margin analysis and gasoline break-even analysis are also covered in this course using FasTrax.

Management of Technicians Workshop

Special Training

2 day

This course is designed to measure and improve technician and bay productivity. Productivity based compensation issues are discussed in great detail in this course. All forms necessary are provided to convert technicians and service advisors to a productivity based compensation program.

Maintenance Schedules Workshop

Special Training

1 day

This course is designed for dealers who have attended the Basic and should also attend the more Advanced Service Bay courses. This course covers packaging, marketing, and selling scheduled maintenance. This course breaks Automotive Service into three areas. The course provides all of the tools of information necessary to develop a strong scheduled maintenance business.

Service Advisor Workshop

Special Training

1 day

This course is designed for service advisors and dealers who write service. Registration, however, should be limited to dealers and service advisors of the dealers who have attended the basic Service Bay Management Workshop.

Service Bay Management

Special Training

1 day

This course covers basic service bay operations. It provides immediately profitable actions that the dealer must implement to build business profitability. This course is a prerequisite to many of the advanced LJT courses.

Service Bay Management (Advanced)

Special Training

2 day

This course is designed for dealers with service bay sales over $30,000 a month with a computerized business.

Service Bay Marketing Workshop

Special Training

1 day

This course is designed for dealers who have attended the Service Bay Management course and are in a position to begin building sales. This course covers bringing in new customers.

T.B.A. Workshop

Special Training

2 day

This course covers building T.B.A. sales. It concentrates on Tire Marketing. The participant will leave the course knowing how order, price, and merchandise tires to build service bay sales. Other inventory issues are also covered in detail.

“Bank On It” Bank Relationships, Strategies
and Acquisitions/Mergers

Owner/ Operator

2 day

This course is designed for all different size companies; the intent is to train the participant the cause and effect of their current balance sheets and cash flow statements and how they apply in today’s banking requirements. In addition; the workshop structures a bank finance package for mergers, acquisitions or existing site growth utilizing measures to strengthen or restructure their current balance sheet, business plans, sales plans and establishing an ROI on any projects for growth of the company.

Business Tax Workshop

Owner/ Operator

1 day

This course examines each business expense to determine what is deductible, non-deductible, and how the paper work needs to be handled. Also covered are forms of business ownership. It is an excellent course instructed by an LJT Management instructor with strong tax and accounting experience.

Financial Tactics Workshop

Owner/ Operator

2 day

The key benefits of this course is understanding cash flow and gross profit, learning the key business formulas and understanding the key elements to P&L Statements.

Effective Recruiting and Hiring Techniques

Owner/ Operator

1 day

This course will give you a core process for effective recruiting and hiring techniques.

Coaching Techniques For Motivating
Employees

Location Operators

1 day

This course is designed to teach you that as a coach you can help create an environment where your employees can motivate themselves.

Personnel Management Workshop (Basic)

Location Operators

1 day

This course covers basic employee issues, and the important topic of creating a good working environment. The participant will also learn of creating good employees and how to successfully compete in the market to hire these people.

Personnel Management Workshop
(Advanced)

Location Operators

1 day

This course offers employee development. Once turnover is reduced, how can employees be brought to the next level of productivity. Team management concepts and employee evaluation are also covered.

Delivering Excellent Customer Service

Location Operators/ Cashiers

1 day

Course Description Coming Soon

“Tell Them Don’t Sell Them”

Cashiers

2 Hours

This course is designed to gain knowledge on effective customer communication skills, gain knowledge about the importance of product knowledge and practice new communication skills.

Leadership

Location Operators

4 Hour Interactive Course

This course focuses on fundamental principles of leadership, and will teach your managers to recruit and hire the right people, motivate employees, deal effectively with problem employees and customers, effectively manage time and schedules, successfully coach employees, manage crisis and influence those around them.

Cashier Excellence

Location Operators

3 Hour Program

This course is an excellent introduction to employee responsibility and employment expectations. Topics include: General responsibilities in the workplace, safety in the workplace, importance of a team, upholding a professional image, basic interpersonal communication skills and fundamentals of good customer service. Also, for store managers this course discusses the proper implementation of issuing write-ups, counseling and administering discipline up to and including termination.

Delivering Superior Customer Satisfaction

Cashiers

4 Hour Interactive Course

This course focuses on the things that matter to customers most, and teach your employees how to satisfy each and every customer. Topics include: Customer service vs. customer satisfaction, what motivates the customer, meeting and exceeding all customer expectations, importance of communication (verbal and non-verbal), attitudes, handling problems, customer satisfaction = more profitability and making an immediate impact.

Mystery Shop and How to Improve Scores

Location Operators

This course is taught by individuals who have been involved nationwide as mystery shop providers for retailers since 1980. This course discusses basic principles of mystery shopping, how a mystery shopper views the world, how shoppers are selected and trained, client-specific mystery shop program, detailed results of client program, areas of excellence and areas of concern and specific steps to make an immediate impact on scores.

New Dealer School

Owner/ Operator

4.5 Days

The Purpose of the school is to give Wholesalers/Jobbers a training center for their new and/or existing dealers, give dealers new to the convenience store industry a complete school of fundamentals to operate in today’s environment and to provide existing dealers an opportunity for further education in the convenience store business. The ultimate goals of “New Dealer School” is to educate new or existing dealers of convenience stores about aspects of utilizing and implementing “Best Practices” in daily, monthly and yearly operations of their retail site. Click here for more information.